./Me

I am Larry but my friends call me Isok :D

I’m a Desktop Support Engineer with strong experience in IT infrastructure and client support. Outside work, I enjoy web development and building personal projects, blending technical skills with creative solutions.

(Linux user btw)

./Education

>College:

Saint Louis University
Bachelor of Science in Information Technology
2021

>High School:

Pines City National Highschool

>Elementary

Aguinaldo Elementary School

./@

>Email: laroger97@gmail.com
>Phone/Viber: 09752348230
>Location: Baguio City
>Linkedin: Larry Roger Ocampo
>Github: isok97

./Projects

>Basic MERN stack CRUD

./Work Experience

>Desktop Suppor Engineer (Foundever April 2022- June 2025 )

• Managed Microsoft Active Directory, DHCP, and Group Policy.
• Supported over 2,000 Windows machines (on-site and work-at-home setups), ensuring smooth operation and minimal downtime.
• Handled IT asset inventory and lifecycle management.
• Troubleshot hardware and software issues efficiently.
• Resolved IT support tickets within the assigned time frame, maintaining high service levels.

>Customer Service Representative (Foundever October 2021 - April 2022)

• Experienced in handling inbound customer calls for a financial account.
• Skilled in verifying and investigating fraudulent transactions.
• Assisted customers with inquiries related to bank account transactions.
• Ensured timely resolution of customer issues within set timeframes.
• Provided excellent customer service with a strong focus on problem-solving and attention to detail.